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Implementation Models

Syber offers three distinct implementation models that vary which services are utilized - and to what degree - in order to achieve a successful implementation given the resources available and the desired implementation timeframe. The three models available are:

Syber eXpresso
This model is designed for small-to-midsize clients who require standard functionality and a fast timeframe for implementation. The characteristics and assumptions for the eXpresso model are as follows (shaded areas are optional phases):


  • Systems with up to 25 concurrent users
  • Desired implementation timeframe of 2 to 3 months
  • Ability to use standard system functionality with pre-configured parameters
  • Ability to manually convert master and data files into Syber ITworks
  • Train-the-trainer approach
  • Clearly defined scope

Syber Cappuccino
This model is designed for mid-sized clients who require mostly standard functionality but with the flexibility to vary some system and module parameters to their own business needs. The characteristics and assumptions for the Cappuccino model are as follows:

  • Systems from 25 to 75 concurrent users
  • Desired implementation timeframe of 4 to 6 months
  • Ability to vary some of the system parameters, menus and reports
  • Minimal amount of customizations, conversions and interfaces
  • Desire technical services (such as infrastructure management) and formalized end-user training

Syber Latte
This model is designed for larger mid-sized clients who have more sophisticated functional and technical requirements (such as a multi-site environment) and whose implementation requires a significant amount of project management. The characteristics and assumptions for the Latte model are as follows:

  • Systems with more than 75 concurrent users
  • Implementation timeframe of more than 6 months
  • Sophisticated functional and technical requirements, extensive parameterization, custom reports and infrastructure management
  • Customizations, data conversion templates and interfaces to other systems
  • Formalized training programs and procedures with both the core user team and end-users

The Syber Latte roadmap uses the Cappuccino methodology as a template, which is then adjusted to account for the more advanced phases of the implementation for each site.

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